Service you can feel good about.
Your home is personal. The people you invite into it should take the time to listen, explain their work, and treat you with respect. Service Pro’s 100% Satisfaction Guarantee is our commitment to taking your experience seriously, from your first question to the follow-up after a visit.
That commitment applies to our heating and air conditioning, plumbing, and electrical service in Tucson, including repairs, installations, and maintenance. If something about your visit or completed work doesn’t feel right, please tell us.
What you can expect from us.
- A clear conversation. We explain the findings, recommended work, and available options so you can ask questions before deciding.
- A price you approve. We quote the agreed work before proceeding. Additional work requires a separate explanation, price, and your approval.
- Care for your home. Our background-checked, uniformed professionals approach your visit with respect for your space and your time.
- Attention to your concern. If you’re dissatisfied, we review what happened and explain the next steps. When our work needs correction, we’ll address it with you.
How to request follow-up.
Contact our team.
Call 520-370-0880 or email armani@serviceprotucson.com. Include your name, service address, approximate visit date, and a description of what needs attention. An invoice number or photos can help us understand the concern.
Let us review the visit.
We’ll discuss your experience and review the approved scope and service details. If the concern needs an on-site review, we’ll coordinate the appropriate follow-up with you.
Understand the resolution.
We’ll explain what we found and the proposed next steps, including any correction to our work or applicable warranty process. You’ll have an opportunity to ask questions and understand what happens next.
Our service promise and your warranty coverage.
Our satisfaction commitment focuses on your service experience and addressing concerns about our work. Your written repair or installation warranty explains coverage for parts, labor, and eligible equipment replacement.
- All plumbing, HVAC, and electrical repairs: 2-year parts and 2-year labor warranty.
- All new HVAC installations: 12-year parts, 12-year labor, and 6-year unit replacement warranty.
- New water heater installations: 10-year parts, 10-year labor, and 5-year water heater replacement warranty.
- New electrical panel installations: 10-year parts, 10-year labor, and 5-year panel replacement warranty.
- All new HVAC, water heater, and electrical panel installations: a two-year Comfort Plan included.
Review your written warranty for coverage details, registration and maintenance requirements, and the claim process. Our team can help you understand which protection applies to your concern. See our repair and installation warranties.
A local team you can reach.
As a veteran-owned, family-operated company serving Tucson, we value the relationship that continues after a service visit. Reach out directly whenever you have a question about your experience. You deserve a clear answer and a team that follows through.